These terms and conditions (Terms and Conditions) regulate the relationship between you, a user of this website www.centralminds.com.au (Central Minds Website) and Central Minds Pty Ltd (‘Central Minds’, ‘we’, ‘us’, ‘our’).
1.1 ‘Initial Consultation’ is the first consultation you book with Central Minds to see one of our team for individual therapy.
1.2 ‘Deposit’ is an amount payable by the person requesting an initial consultation for individual therapy with Central Minds in order to confirm and secure the booking. Deposits expire 28 days after the date of the first appointment originally booked. Deposits are non-refundable but deductible from the client’s invoice on or before the due date.
2.0 Bookings, Confirmations and Cancellations
2.1 Bookings for an initial consultation for individual or couples therapy must be confirmed with a non-refundable $50 deposit.
2.2 For individual therapy sessions, a minimum of 48 hours notice is required to cancel appointments to avoid cancellation fees. Our cancellation fees, inclusive of GST, are as follows:
- 48+ hours notice: No Fee
- 24 – 48 hours notice: $100
- 0 – 24 hours notice: $200
3.0 First Consultation Booking Confirmation
3.1 Payment of deposits to confirm an initial individual consultation are due at the time the booking is made.
3.2 Tentative bookings are not considered.
4.1 Payments to secure initial individual consultation or group courses are to be made by credit card or direct deposit to the Central Minds Pty Ltd bank account.
4.2 Central Minds accepts MasterCard and Visa. Payments can be taken over the phone when confirming your appointment time/date.
4.3 Central Minds will not be advised about the reasons a payment has failed. If this occurs, you should contact your credit card provider for further details. In the event that payment fails with the payment method provided, please call Central Minds to arrange an alternative payment method promptly.
4.4 For successful payments, Central Minds will send a confirmation to the email address provided.
5.0 Refund Policy
5.1 Deposits of $50 to confirm initial individual consultations are non-refundable.
6.1 By using the Central Minds Website you are agreeing to these Terms and Conditions.
6.2 Central Mind’s Terms and Conditions are subject to change at any time. You should check this page periodically to ensure that you are aware of our latest Terms and Conditions.